Welcome
Working in partnership to provide quality homes and services in safe and sustainable communities.
Tristar Homes Limited was set up in 2002 to take over the day to day management and maintenance of the Council's housing stock.
We are pleased to announce that our Business Plan and Service Improvement Plan are now available. These plans will enable the Company to provide the excellent service that our tenants deserve.
We are keen to ensure that our services meet the diverse needs of all our customers in order to increase satisfaction and continuously improve specific areas which are of importance to you. Our main priority is to provide our customers with an excellent 3 star service, and we need your help to achieve this.
Thank you for your assistance and encouragement at this crucial point in time. Your support, feedback and ideas are vital in taking this Company forward.
Enquiries
Income management - 0800 389 3288
- income.management@tristarhomes.co.uk
Report a repair - 0800 174 491
- building.maintenance@tristarhomes.co.uk
Customer Services - 01642 528100
- customerservices@tristarhomes.co.uk
Tell us what you think of our website...
Click here to complete our online form or email your comments to websupport@tristarhomes.co.uk
What's New
21/07/08 - FREE Open Day - Thursday 7th August 2008
Join us for a fun and informative day. Everyone welcome.
16/07/2008 - Revised Collection Dates.
Due to the 2 day Strike by Council Staff the revised collection days for the next few days are as follows:
This information can be found on the Stockton web site & the Gazette web site.
WEDNESDAY 16TH JULY - FRIDAY 18TH JULY
THURSDAY 17TH JULY - SATURDAY 19TH JULY
FRIDAY 18TH JULY - MONDAY 21ST JULY
ALL COLLECTIONS WILL BE TAKEN ON THE REVISED DAYS IE: REFUSE RECYCLING & GREEN WASTE.
27/06/2008 - New Direct Debit Incentive
A new incentive has been introduced for customers who pay by Direct Debit.
27/06/2008 - Information About Harbour
If you are being emotionally abused, threatened, physically or sexually assaulted by a partner, a former partner, or a family member, there is help available.
View more information
16/06/2008 - Keep ahead this summer - Pay your Rent before it is Spent
Tristar Homes has introduced a new Summer Campaign which will enable all customers with a clear rent account and also those who have maintained their payment agreements during June and July to be entered into a prize draw.
View more information
19/05/2008 - Greener Living Roadshow
If you are serious about the Environment, or even just curious about what you can do to reduce your carbon footprint, then dont miss the free Greener Living Road Show on Sunday 8th June.
View more information
27/03/2008 - Rent Record Sheet
A new Rent Record Sheet can be downloaded from our website. Following suggestions from some customers, a rent record sheet has been designed to help you manage your rent payments. The record can be down, loaded and used to record the dates and amounts of your payments, similar to a rent card.
View the Rent Record Sheet
22/02/2008 - Tristar Jargon Buster
A new Jargon Buster has been added to our website that gives explanations of terms that have been used throughout the site.
View the new Tristar Jargon Buster
16/11/2007 - Reaching Out Area Panels (ROAP)
The ROAP is a way that our customers can be involved to influence the services we provide in the areas where they live.
Read more about the panels and get involved.
01/11/2007 - Your Home, Your Say
Working in partnership with Tristar Homes, the Council is carrying out an "Options Appraisal" of its housing stock. As part of the process, the Council wants to hear the views of all council tenants and leaseholders in Stockton, Thornaby, Billingham and all other towns and villages within the Stockton Council area. Read more about "Your Home, Your Say".
To collect your views, the first issue of a newsletter entitled, "Your Home Your Say" will be delivered to every tenant and leaseholder in October 2007 which includes a brief questionnaire, giving you an opportunity to highlight to the Council the issues that are important to you. Feedback gained from this will help us assess your future housing needs and priorities. You can view or download a copy of the newsletter including the questionnaire, or if you prefer you can complete an on-line version of the of the questionnaire.
