Comments & ComplaintsComments & Complaints
It is important that Tristar Homes has a procedure that enables you to register:
- comments, questions or suggestions
- complaints about our service delivery
- requests for information
- compliments for good service
We appreciate the views of our customers, whether they are good or bad points, as they enable us to improve the services that we provide.
How to make a complaint:
If you wish to make any kind of comment, suggestion or complaint you need to contact Customer Services. You can do this in the following ways:
Option 1
By completing our simple online form
Option 2
Via email - to our Customer Services section - click here to email them now
Option 3
By telephone - using the telephone number provided below
Option 4
In person at any local Housing Office
Option 5
In writing - using the address provided below
Option 6
By contacting a Councillor or third party
What happens next?
On most occasions we would expect to carry out the investigation within 10 working days. If the matter will take longer to resolve we will notify you in writing and ensure that we contact you on a regular basis with progress reports. All complaints, commendation and comments will be acknowledged within 5 working days. If you make a complaint an acknowledgement will be sent giving you details of the officer who will be dealing with your complaint.
Contacts
Customer Service CentreTristar House
Lockheed Court
Preston Farm Industrial Estate
Stockton on Tees
TS18 3SH
0844 736 0007
