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Service Promises

Providing quality service is regarded as essential by Tristar Homes Limited, as we understand the importance of exceptional service delivery to our customers.

We will:

• liaise with customers to define the quality of customer promises that are expected on a regular basis.
• ensure they meet the diverse needs of our customers.
• measure performance regularly to identify strengths and weaknesses.
• ensure improvements are made where required.

Customer expectations, feedback and comments are important to us as a company as we strive to continually improve our services across the board. If you feel there are ways in which we could improve, contact Support Services on 528100 or for more information on Tenant Participation, contact Resident Involvement on 527777.  

Contacts

Customer Service Centre
Tristar House
Lockheed Court
Preston Farm Industrial Estate
Stockton on Tees
TS18 3SH
08447360007

Downloads

Corporate Services - Service Promises (43Adobe PDF)
Customer Involvement - Service Promises (27Adobe PDF)
Decent Standards - Service Promises (27Adobe PDF)
Domestic Violence - Service Promises (27Adobe PDF)
E Government - Service Promises (27Adobe PDF)
Estate Management - Service Promises (26Adobe PDF)
Freedom Of Information - Service Promises (29Adobe PDF)
Gas Services - Service Promises (27Adobe PDF)
Generic Harassment - Service Promises (27Adobe PDF)
Income Management Service Promises 2008/9 (80.5Adobe PDF)
Leasehold Service Promises 2008/9 (63.6Adobe PDF)
New Tenant - Service Promises (28Adobe PDF)

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