Vision, Values & Objectives

Our Vision:

"Working in partnership to provide quality homes and services in safe and sustainable communities."

Our Values:

1. Responsive to customers' needs and expectations

Everything we do is driven by customers needs. We have a passion for understanding and achieving our customers' aspirations. We are committed to providing the highest levels of quality and excellence. We are professional in all our customer dealings.

2. Passionate about people

We put the highest priority on recruiting, developing and retaining outstanding people. Our managers are directly responsible for the development of their teams. We recognise and reward achievement. We enjoy what we do and we celebrate success. We empower our people to maximise their potential and contribution. We respect our people and believe in open and honest communication. We behave in an ethical and principled manner.

3. Building for the future through excellence and innovation

We welcome and push for change; we challenge the status quo. We encourage our people to be entrepreneurial, take some risks and learn from mistakes. We constantly look for new ideas, and value creative thinking. We keep things simple and aim to minimise bureaucracy.

4. Professional and accountable

We are committed to the highest standards of professionalism in all our business activities, delivered through a positive, confident company image. We accept responsibility for our actions and decisions. We are honest, trustworthy, and transparent, ensuring at all times that we are respectful of customer confidentiality. We are accountable, deliver on value for money and we do what we say.

Our Strategic Objectives:

1. Be an excellent organisation by:

• Continuous review and improvement of services
• Sharing good practice
• Valuing employees
• Encouraging interaction and engagement with all customer groups
• Understanding the diverse needs of our customers to ensure equality of access and opportunity
• Pro-active performance management and development of our employees
• Achieving customer satisfaction
• Listening and responding to customers
• Encouraging employees to be caring, sensitive and approachable
• Adding value to neighbourhoods through resident involvement
• Interacting with all customers

2. Improve neighbourhoods and support communities by:

• Working with partners, the community and other agencies in and around the communities
• Providing homes that at least meet the Government's Decent Homes Standard
• Investing in local projects that help to create sustainable neighbourhoods
• Listening and consulting with communities about the needs of their neighbourhoods
• Developing initiatives that engage local people

3. Provide affordable housing and services to meet local needs, now and in the future:

• Recognising and understanding future needs
• Appraising existing stock
• Developing and implementing a plan to meet these needs
• Working in partnership to identify funding

4. Demonstrate value for money in all we do by:

• Understanding and benchmarking our costs
• Reviewing and improving services in consultation with customers and partners
• Meeting customer requirements
• Constantly striving to improve customer satisfaction
• Improving working practices

5. Secure the long term viability of the Company by:

• Identifying the best way to meet the expectations and aspirations of customers and staff
• Developing new business opportunities and diversifying our income
• Anticipating and responding to changes in our external environment
• Attracting and retaining the best people by promoting the company as an employer of choice
• Providing training opportunities for all, to meet future challenges

6. Be an environmentally friendly Company by:

• Encouraging and supporting customers to be environmentally aware and efficient
• A procurement policy which ensure contractors and materials used are environmentally friendly
• Embracing and researching new ideas and innovation
• Developing a culture of conserving energy and recycling

Tristar Homes has established four Company values which reflect the way we work and think about our business. The values, together with our code of conduct, guide the way in which we behave in all aspects of our business activities and are central to the way in which we work.

View the new values in the document below

Downloads

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