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Anti-Social Behaviour

Anti social behaviour is any behaviour that interferes with the quiet enjoyment of your home. It is usually the bad behaviour of a few individuals that can affect the quality of life in a neighbourhood. Often, anti social behaviour involves being an inconsiderate neighbour. It covers everything from noise nuisance, disputes with your neighbour, drug dealing or physical violence.

All tenants and leaseholders have the right to enjoy a decent, secure and peaceful living environment, where they can enjoy their home without disturbance from anti social behaviour or being harassed because of their race, culture, religion, nationality, ethnic origin, sexuality, age and disability.

Anti social behaviour can include verbal abuse, intimidation, damage to property, threats of violence, graffiti, vandalism, noise nuisance, drug misuse, car repairs and low level criminal activities. Racial harassment is any incident which is perceived to be racist by the victim or any other person. It can include name calling, bullying, graffiti, damage to property and incidents of violence.

Whenever possible we try and resolve issues of anti social behaviour without using legal action. It is very helpful if the parties involved are prepared to talk about the problem, Tristar have access to the service of the UNITE mediation service.  For more information contact the Anti-Social Behaviour Reduction Team.  

If you are a victim or witness of anti social behaviour or any form of harassment, please contact us.

Where there is clear evidence relating to a Tristar tenancy (or members of a household),Tristar Homes' Anti-Social Behaviour Reduction Team will lead and control the process to resolve the problems and bring about a satisfactory conclusion.

Patch Managers from local housing offices (click here for contact details) will manage each initial case. However, cases which are designated AMBER (see table below) will be managed by the Reduction Officers via referral from the Patch Manager. An Action Plan will be agreed with the complainant which will include an agreement as to how often they would like to be updated and a Witness Pack will be issued giving advice and assistance on how to complete Diary Sheets and giving details of other agencies.

Stockton Borough Council's ASB Team take the lead on RED cases (see table below) where the problem is most serious and requires a higher level of intervention. See below for contact details.

Type of Anti-Social Behaviour	Priority	Investigations commence...
Crimes or harassment based upon discrimination. Race - gender, any form of hate crime (Refer to SBC's Corporate Offensive Reporting Procedure and THL's Racial Harassment Policy). Threats of violence against the person Physical intimidation Class A supply of drugs High level criminal activities	Red - Issues that have a direct impact on the immediate well being of an individual	Within 24 hours
Verbal abuse Damage to property Throwing missiles Setting fires Class B and C drug dealing, alcohol misuse and supply Low level criminal activities Youth disorder Excessive Noise	Amber - Issues relating to our properties	Within 3 days
Misuse of public/communal areas Nuisance caused by pets Car repairs and abandoned vehicles Boundary, parking disputes, high hedges Ball games General noise Eggs thrown at windows	Green - Issues relating to activities affecting the wider environment	Within 7 days

Contacts

Tristar's Anti Social Behaviour Reduction Team South
13-15 Whessoe Road
Hardwick
TS19 8LB
01642 528895

SBC's Anti Social Behaviour Team
Stockton Police Station
The Square
Stockton-on-Tees
TS18 1TZ
01642 527615

Roseworth Neighbourhood Housing Office
17-19 Redhill Road
Roseworth
Stockton on Tees
TS19 9BX
01642 528096

Hardwick Neighbourhood Housing Office
13-15 Whessoe Road
Hardwick
Stockton on Tees
TS19 8LB
01642 527983

Thornaby Neighbourhood Housing Office
2 Appleby House
Mitchell Avenue
Thornaby
TS17 9EX
01642 527926

Central Stockton Neighbourhood Housing Office
Municipal Buildings
Church Road
Stockton on Tees
TS18 1LD
01642 526440/526439

Billingham Neighbourhood Housing Office
Council Offices
Town Centre
Billingham
TS23 2LW
01642 527943

Downloads

ASB Statement of Policy (149 KBAdobe PDF)
ASB Summary of Procedure (209 KBAdobe PDF)
Offensive Incidents (181 KBAdobe PDF)
Tackling Racial Harassment (464 KBAdobe PDF)

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