What you can expect from usWhat you can expect from us
Our commitment to you
We will:
- Commence investigations in an effective, sensitive and consistent way, this may include a visit to your home, offer you an interview at one of our service points, arranging a meeting with other partners, or making a referral to another agency.
In the following timescales:
- Issues that have a direct bearing on the immediate well being of people, one working day
- Issues relating to our properties, three working days
- Issues relating to activities affecting the wider environment, seven working days
We will:
- Agree with you in advance as to how often you wish to be updated. We will update you weekly if this suits your needs.
- Write and tell you the name of the officer dealing with your case if referred to Stockton Borough Council's Anti Social Behaviour Team.
- Respect your request for confidentiality and we will not reveal your identity without prior consent and we have an agreement to do so. All complaints are treated in confidence.
- Explain how to complete diary sheets/incident logs if needed in a leaflet or face to face.
- Take the lead and work with other agencies to deal with problems
- Tell you what support we and other agencies can give you.
- We will try and use the evidence from other people such as patch managers or community wardens, we also understand you may not want to give evidence in court.
Service Promises
The Board of Tristar Homes Ltd has endorsed service promises to residents who report Anti-Social Behaviour. The promises clearly provide a minimum level of services customers can expect to receive from us. We will review these Service Promises annually and we will involve service users in this process.
Policy & Procedure
We have produced a statement of our joint policy with Stockton Borough Council. If you would like to download the Policy document, please click here.
A copy of the full procedure is also available from any Tristar service point. We have also produced a summary of our policy and procedure. To view the Summary of our Anti Social Behaviour Procedure, please click here.
Contacts
Tristar's Anti Social Behaviour Reduction Team South13-15 Whessoe Road
Hardwick
TS19 8LB
01642 528895
SBC's Anti Social Behaviour Team
Stockton Police Station
The Square
Stockton-on-Tees
TS18 1TZ
01642 527615
Hardwick Neighbourhood Housing Office
13-15 Whessoe Road
Hardwick
Stockton on Tees
TS19 8LB
01642 527983
Thornaby Neighbourhood Housing Office
2 Appleby House
Mitchell Avenue
Thornaby
TS17 9EX
01642 527926
Central Stockton Neighbourhood Housing Office
Municipal Buildings
Church Road
Stockton on Tees
TS18 1LD
01642 526440/526439
Billingham Neighbourhood Housing Office
Council Offices
Town Centre
Billingham
TS23 2LW
01642 527943
