Gas Servicing
Servicing your Gas Appliance
Unsafe or un-serviced gas appliances produce carbon monoxide. You can't see it, taste it or smell it but it can kill without warning in a matter of hours and about 30 people a year die from it.
Tristar Homes Ltd are legally required to carry out a service on the gas appliances in your home once every year. This could save you money and more importantly your life. Therefore, it is essential that we gain access into your home to carry out this service.
We will write to you and let you know when your service is due. If the appointment we give you is not convenient you can arrange a more suitable time by contacting us on 01642 526969 or by using our online form.
However, please do not ignore our request to do this work as Tristar could take legal action against you if you do not allow access into your home. If your service is due please call our Gas Team to make an appointment or call us on 01642 526969.
Stay Safe
- Never use a gas appliance if you think it is not working properly, signs to look out for include yellow or orange flames, soot or stains around the appliance and pilot lights which frequently blow out.
- Never cover an appliance or block the convection air vents.
- Never block or obstruct any fixed ventilation grills or airbricks.
- Never block or cover outside flues.
- If you have any queries or concerns regarding boiler repairs please contact our repairs contact centre on 0800 174491.
Contacts
Gas Servicing TeamTristar House
Lockheed Court
Preston Farm Industrial Estate
Stockton on Tees
TS18 3SH
01642 526969
Gas Repairs
Tristar House
Lockheed Court
Preston Farm Industrial Estate
Stockton on Tees
TS18 3SH
Freephone 0800 174491
Downloads
Gas Safety Policy
(49.3 KBAdobe PDF)
In order to view downloadable documents (identified by the logo
Frequently Asked Questions
- Can a safety check be carried out outside of working hours?
- Can I cover vents to stop draughts?
- Can I miss my safety check this year?
- Can I paint my fire surround?
- Do I have to arrange for an annual safety check?
- How long does the gas safety check take?
- What does the engineer check?
- What should I do if I smell fumes / gas?
