Satisfaction Survey
2007 Satisfaction Survey Results
During October and November 2007, the Leasehold Section sent all leaseholders a survey to find out their views on the services provided by Tristar Homes.
We had a 20% response rate to the survey which will help to improve the service we provide. We are pleased that our overall satisfaction has improved from 55.45% in September 2006 to 64.08% in November 2007.
Although we are going in the right direction satisfaction levels need to be increased to ensure we are delivering an excellent service.
Attached is a copy of the leasehold survey results as well as our action plan indicating how we are aiming to improve services to our customers.
Following the survey those customers who identified ways in which the service could be improved were visited by the Leasehold Manager. These visits were very useful and it is for this reason that we are now including satisfaction questions as part of the annual Leasehold customer contact visits in order to establish how we can improve our services further. We have introduced this new approach in October 2008 and will publish the results and any follow up action plans on a quarterly basis. For further information about our customer contact visits please contact the Leasehold team.
Downloads
action plan
(nullAdobe PDF)
Leasehold Satisfaction survey results 2007
(44.9Adobe PDF)
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