You said, We did - Following 2006 Satisfaction Survey

The following changes have been implemented following the 2006 Leasehold Survey

You said... 14% of leaseholders didn't like the automated telephone voice message when calling the office.

We did... Leasehold staff now have a personalised message on their telephone informing leaseholders of the date and time of their return if they are out of the office for longer than two hours.

You said... 9% of leaseholders living in high rise blocks think the ground floor window cleaning service is poor.

We did... Tristar Homes is currently consulting with al high rise residents regarding a new cleaning contract. We have included in this contract the cleaning of all ground floor windows as part of the specification.

You said... almost 50% of leaseholders living in high rise blocks think the external and internal decoration of the blocks is poor.

We did... the estate caretakers have recently painted the external bike sheds at Kennedy Gardens as well as the ground floor entrance of each block.

You said... 28% of leaseholders have poor TV reception - installation of new aerials requested.

We are working on it... as part of the move to digital aerial upgrade we are in discussions with the Northern Housing Consortium to bring improved / cost effective digital access to all our high rise residents. We are awaiting costings of the new installation and will upgrade leaseholders when we receive them.

You said... numerous leaseholders requested we contact them when communal repairs are being carried out to the blocks they live in.

Unfortunately we can't ... to inform each leaseholder within the blocks every time a communal repair is carried out would be time consuming and costly thus increasing service charge costs to all leaseholders. Tradesmen working for Tristar Homes are trained to be professional at all times keeping repair disruption to a minimum. Should major communal repairs be necessary we would of course contact all residents to warn them of any disturbance or disruption.