Timescales For Repairs
Emergencies - Same day make safe or repair
An emergency repair is any repair to something that represents an immediate danger to a tenant's safety, security or health, or one which may lead to serious damage to the property. We will also offer an enhanced emergency service for tenants aged 65 and over, or those receiving disability benefit.
Appointments
An appointment will be offered within 20 working days from the day the repair is reported. Qualifying Repairs under the Right to Repair legislation will have their appointments made in accordance with the specified timescales.
We will offer an appointment slot that is available during the normal working week. If this is not suitable, we will offer an appointment outside what is seen as the normal working week e.g. early mornings/late evenings/ weekends (where necessary).
In addition to the above, appointments will be offered for an inspection where repairs require additional technical/specific advice or the replacement of major components.
