Prioritising RepairsPrioritising Repairs
How long will it take?
We have priority timescales for responsive repairs, which relate to the urgency of the repair. Once notified of a repair, we should meet the following targets;
- Priority 1 same day (emergency repairs)
- Priority 2 within 3 working days (urgent repairs)
- Priority 3 within 7 working days (semi-urgent repairs which may deteriorate if not attended to)
- Priority 7 within 84 calendar days - 12 weeks (non-urgent programmed repairs).
All such works are undertaken by appointment with written notification provided in advance. Priority 9 repairs by appointment (on a specified date with a morning or afternoon appointment). This will be within a maximum of 20 working days. Sometimes specialist or manufactured items are required (eg parts for boilers or joinery items) which mean these timescales may not be kept. If this is the case with your repair, you will be notified in writing.
What can I do to help?
If you have made an appointment to stay in, please try to keep to that arrangement. If you cannot, please inform our Repairs Contact Centre as soon as possible so we can rearrange and avoid further delays.
If access cannot be gained a calling card will be left requesting you contact us within 10 working days to re-arrange access - advising that if no contact is made within this timescale the job will be cancelled. As the security of your home is your responsibility, you, or your representative, will need to stay in the house whilst internal repair work is carried out.
Please ensure that an adult is present whilst work is in progress, that children are well supervised at all times and pets are secured. Please follow any safety instructions you are given by our tradesmen and do not use any of our tradesmen's equipment or materials.
Downloads
Housing Repairs
(19 KBAdobe PDF)
Published May 2002
Non-Urgent Repairs
(63 KBAdobe PDF)
Published May 2002
Reporting a Repair?
(65 KBAdobe PDF)
Published May 2002
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