Report a Repair
Reporting your repairs to us is simple. There are five options you can choose from:
Option 1 - Repairs Contact Centre - 0800 174491
You can report a repair to the Repairs Contact Centre either in writing, via a fax or by telephone (all calls are recorded for the purpose of staff training and service improvements). Please click here to view their contact details...
Option 2 - Housing Offices
Service phones are available in the reception areas of all Neighbourhood Housing Offices which connect directly to the Repairs Contact Centre. For details of your nearest Neighbourhood Housing Centre please click here..
Option 3 - By Text Message
Your can now report your repair to us via a short text message. Simply provide the first line of your address and a brief description of the repair you require carrying out. There is no need to provide vast amounts of information as someone will ring you back to confirm the details. Please be aware that text messages will only be dealt with during normal working hours. You can still text us out of hours but the message won't be picked up until the working day begins. To text your repair request to us please use the mobile telephone number 07717 992295. Please do not try to ring this mobile number as it is a text only line created specifically for this purpose. (Text messages will be charged at your network's standard rate).
Option 4 - Via Email
You can report your repair by email. Please make sure you provide your name, address, a contact telephone number and details of the repair you require carrying out. Click here to email our repairs team now...
Option 5 - On Line
You can now report your repair to us using our new Online Form.
Opening Times
The Repairs Contact Centre is open to take telephone calls as follows:
| Monday | 8:30 am - 5:00 pm | |
| Tuesday | 8:30 am - 5:00 pm | |
| Wednesday | 8:30 am - 5:00 pm | |
| Thursday | 8:30 am - 5:00 pm | |
| Friday | 8:30 am - 4:30 pm |
Appointments
For those who need appointments outside of working hours, we can now offer an early evening appointment during the week up until 7.00pm or a Saturday morning appointment from 8.00am - 12 noon.
Contacts
Repairs Contact CentreUnit 10
Orde Wingate Way
Stockton on Tees
TS19 0GA
Freephone 0800 174491
Out Of Hours Service
Emergency 'Make Safe' Only
Security Surveillance Centre
Stockton on Tees
TS18 1TE
Freephone 0800 174491
Downloads
Housing Repairs
(19 KBAdobe PDF)
Published May 2002
Non-Urgent Repairs
(63 KBAdobe PDF)
Published May 2002
Reporting a Repair?
(65 KBAdobe PDF)
Published May 2002
In order to view downloadable documents (identified by the logo
