How long will I have to wait for my repair to be carried out?How long will I have to wait for my repair to be carried out?
Priority timescales are in place for undertaking responsive repairs, which relate to the urgency and nature of the repair. The following timescales are worked to, with examples of the type of repairs within the categories also stated. Please note the examples are provided as a guide and consideration needs to be given to the specific circumstances relevant to each reported priority.
Priority 1 Emergency Repairs (within 24 hours)
- Total loss of electrical power or dangerous electrical fault
- Loss of heating (November 1st - April 30th)
- Total loss of water supply
Priority 2 Urgent Repairs (within 3 working days)
- Partial loss of water supply
- Loss of heating (May 1st - October 31st)
- Loose or detached banister or handrail
Priority 3 Semi Urgent Repairs (within 7 working days)
- Leaking roof
- Door entry telephone not working
- Internal kitchen or bathroom extractor fan not working
Priority 7 Non Urgent Programmed Repairs (within 84 calendar days i.e 12 weeks)
- Re-pointing
- Gate catches
- Leaking gutters
Priority 9 Repair by Appointment
- Repairs undertaken on an agreed morning or afternoon appointment on a specified pre-arranged date.
