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Customer Information

Contacts

Customer Information

Apart from services to leaseholders, repairs, improvement works and home surveys & assessments and improvement works, Tristar Homes Limited delivers most of its services from our Neighbourhood Housing Offices.

The type of service offered at each Housing Office varies.  For example, you cannot pay your rent at every office and some have restricted opening hours.

At each office there is also a freephone service which allows customers to ring other parts of Tristar Homes, the Customer Service Centre for example. You can also contact some of Stockton Council services using this freephone service.

If you need any help with your tenancy, property or garage you should contact your local Neighbourhood Housing Offices. The type of services provided include:

  • Help with Housing Benefit/Council Tax Benefit applications, e.g. photocopying documents
  • Payment of rent and other council bills (some offices only)
  • The Council's Concessionary Garden Scheme for the elderly and disabled
  • Advice on ending your tenancy
  • Transfers and Mutual Exchanges (house swaps)
  • Changing the names on tenancy
  • Advice on what to do if one of the tenants of a property dies
  • Repairing and reletting empty properties
  • Helping with problems with your neighbours and anti-social behaviour
  • Renting Council Garages and Garage Sites
  • Dealing with garden boundary disputes
  • Problems with the estate environment
  • Problems with the cleanliness of the communal areas of flats

We have also introduced a Customer Support Service which is a new service for tenants within the Rent Collection Service enabling customers to receive information about their rent accounts in the most appropriate format and languages to meet their needs.

If you are unsure who might be able to help you, then your local Neighbourhood Housing Offices is a good place to start.

Contacts

St Peters
12 St Peters House
Thornaby
TS17 9FF
0844 736 0007

Stratford House
Stratford House
11-12 Ramsgate
Stockton on Tees
TS18 1BS
0844 736 0007

Hardwick Neighbourhood Housing Office
13-15 Whessoe Road
Hardwick
Stockton on Tees
TS19 8LB
0844 736 0007

Billingham Neighbourhood Housing Office
Council Offices
Town Centre
Billingham
TS23 2LW
0844 736 0007