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Estate Caretaker Service

We provide an Estate Caretaker Service across all areas of the Borough to Council-owned homes. The service was originally set up in 2000 with 1 Caretaker. This was expanded to 3 Caretakers in 2002 and further increased to 4 following a review of the service in 2006.

What hours do the Caretakers work?

The Caretakers work Monday - Friday and are on site between 8.30am and 4pm daily.

Caretakers wear a uniform whilst on site and also carry identification. They travel about the Borough in vehicles carrying the Tristar Homes logo.

What are the roles and responsibilities of the Caretakers?

These will only apply to Council dwellings where the registered tenant/s are either of pensionable age and/or are disabled and living alone with no other support and are registered on our Customer Contact Register :

1. Repairs to external doors furniture handles etc.
2. Replace glazing
3. Replace / repair locks due to mechanical failure and supply keys if required
4. Replace light bulbs, fluorescent strips and starter motors (only if replacement item is supplied by tenant).
5. Repair standard light switches to keep safe
6. Renew / replace fuses as appropriate
7. Repair internal doors (handles, re-hanging etc)
8. Bleed radiators and adjust thermostatic controls
9. Repair dripping taps
10. Replace plug and chain
11. Clear blocked wash hand basin and bath
12. Refix wc seat and cover
13. Repair internal cupboard doors (handles, re-hanging etc)

Guide to Community Issues to be Undertaken

1. Removal of litter / rubbish from communal areas
2. Cleaning graffiti
3. Gritting paths / clearing snow in winter in priority areas only e.g. within vicinity of OAP accommodation
4. Reporting of defective or missing road signs
5. Reporting unauthorised parking and abandoned vehicles
6. Reporting dumped rubbish
7. Reporting vandalism/anti-social behaviour
8. Reporting deteriorating highways/pavements
9. Reporting poor condition of communal flower beds /grassed areas
10. Reporting defects to communal areas such as lighting, flooring, communal doors, communal mats and wells.
11. Internal decorating works to communal areas.

How do I get on the Customer Contact Register ?

All you need to do is to contact :

• Your local Neighbourhood Housing Office
• Tristar's Customer Services Helpline

How can I contact the Estate Caretakers ?

At the moment, all requests for work should be directed through your local Neighbourhood Housing Office via your Patch Manager. Your Patch Manager will confirm the work can be done and pass this over to the Service.

How long will I wait before the work is completed ?

The Estate Caretaker Service operate on a four weekly cycle in each of our Neighbourhood Areas. However, if the job is of an urgent nature, the work will be pulled forward and we will arrange to do the work at a time suitable to yourself.

Contacts

Hardwick Neighbourhood Housing Office
13-15 Whessoe Road
Hardwick
Stockton on Tees
TS19 8LB
01642 527983

Thornaby Neighbourhood Housing Office
2 Appleby House
Mitchell Avenue
Thornaby
TS17 9EX
01642 527926

Central Stockton Neighbourhood Housing Office
Municipal Buildings
Church Road
Stockton on Tees
TS18 1LD
01642 526440/526439

Billingham Neighbourhood Housing Office
Council Offices
Town Centre
Billingham
TS23 2LW
01642 527943