Freedom Of InformationFreedom Of Information
People's Rights - Freedom of Information
The Freedom of Information Act 2000 ('the Act') came into force on 1 January 2005 anyone can now request information from organisations holding information about the public.
What information will be available? Any information held by Tristar Homes will be eligible for release subject however to a number of exemptions which may be applied to protect information which should properly be kept confidential.
How do I make a request?
Put your request in writing (emails are acceptable or you can use the form attached postal)
- State clearly what information you want
- Include your name and address
- Indicate the way you would like to access the information or have it sent to you (for example as paper copy or via email electronically). Tristar Homes may take into account the cost of supplying the information in the form you request.
It would be helpful if a request could be addressed to:
Customer Services,
Tristar House,
Lockheed Court,
Preston Farm Industrial Estate,
Stockton on Tees,
TS18 3SH
Tristar Homes may need to transfer your request to another public authority which holds the information you want or to consult other public authorities and/or third parties in order to reach a decision on whether the requested information can be released. If you wish to be notified before any transfer of request or consultation is made, please say this in your request.
If you have difficulty in identifying the information you require, we will be pleased to help you. In the first instance address these queries in writing to the to:
Customer Services, Tristar House, Lockheed Court, Preston Farm Industrial Estate, Stockton on Tees, TS18 3SH or call the Support Services Information Line on 01642 528100.
What happens when I make a request?
When Tristar Homes receives a request for information, we will consider the request and respond as soon as possible, and not later than 20 working days after receiving your request, or on receipt of any fee which is payable.
The reply will state whether we hold the information, and either provide the information you requested, or explain why it has not been possible.
What happens if the Company doesn't understand my request?
If Tristar Homes doesn't understand your request, they will contact you to clarify what it is that you want.
What does it cost?
If you are requesting information contained in the Tristar Homes publication scheme, the scheme will give details of whether (and how much) you will be charged for the information.
If you are requesting information not contained within the publication scheme, the authority may charge you a fee, as laid down in regulations and if you refuse to pay the fee, the public authority can refuse to supply the information.
What happens if my request is refused?
A request for information may, for instance, be refused by Tristar Homes if it falls under one of the statutory exemptions or you refuse to pay the fee.
If your request is refused, the reply from Tristar Homes will explain why. If you are not satisfied with the decision you can ask for the decision to be reviewed. How you can do this will be explained in the letter you receive.
If, after a review, Tristar Homes still refuses your request, you may ask the Information Commissioner to review that decision.
The Information Commissioner can be contacted at:-
The Information Commissioner,
Wycliffe House,
Walter Lane,
Wilmslow,
Cheshire SK9 5AF
Tel: 01625 545700
Fax: 01625 545510
Comments, Commendations and Complaints
Should you wish to contact us regarding your request, for example the way your request was handled or the response you have received, please contact the Tristar Homes Customer services department via email (customerservices@tristarhomes.co.uk) or telephone on 01642 528100.
Additional information
Additional information can be sought at the Direct Gov website
Downloads
Information Request Application Form
(32.1Adobe PDF)
Published Jan 07
Schedule of Publications
(17.6Adobe PDF)
Published Jan 07
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