E

E - Government / Electronic Government
Definition: The Government has said that, where possible, all Local Authorities and publicly funded bodies must aim to make their services available in an electronic format by 2005. This Electronic Service Delivery is known as E-Government. 'Electronic format' can mean via the internet, digital TV, public access terminals and kiosks and even mobile phones.

Equal Opportunities
Definition: Means treating all people equally, and not being prejudiced or discriminating against someone because of their ethnic origin, religion, sexuality, disability, gender or age. Groups should adopt an Equal Opportunities Policy that sets out their commitment to Equal Opportunities, and states what someone can do if they feel that they have been discriminated against.

Equality
Definition: This means that while people are different and need to be treated as individuals, everyone is the same in terms of having equal value, equal rights as human beings and a need to be treated with dignity and respect.

Estate & Area / District Committees
Definition: Joint tenant/resident and landlord committees. Estate Committees deal with local issues, not all of which may be the direct responsibility of the landlord. Area Committees concentrate mainly on the landlord's policies and how these affect residents. (ROAPs)

Estate Agreement
Definition: An Estate Agreement is a yearly agreement negotiated between the landlord and all tenants on an estate. The agreement sets out issues such as: priorities for action, standards of service for the estate, how tenants will be kept informed and consulted, how service standards will be monitored etc. The agreement is not legally binding and does not guarantee extra resources will be given to the estate to tackle any problems.

Evaluation
Definition: This means reviewing the results of a process or an activity and identifying if they have achieved their intended outcomes and how this has had an impact on performance.

Eviction
Definition: A tenant being removed from their property by a bailiff following the serving of a Possession Order.

Executive Committee (or Committee)
Definition: A sub-group of an organisation`s management committee or Board of Directors, which meets to deal with decisions which cannot wait until the next management committee or Board meeting, as well as carrying out detailed work as directed by the main committee or Board.

Executive Management Team
Definition: The group of most senior managers in the company, whose job it is to make and implement major decisions