I

Inspection
Definition: This is the process under Best Value in which the regulatory agency (which at the moment is the Audit Commission) goes out in the field to examine what is actually happening in local authority housing departments and housing associations.

Introductory Tenancies
Definition: The Housing Act 1996 allows councils to offer introductory tenancies to new tenants. These usually last for one year and then change to a secure tenancy if the tenant has not broken the terms of the agreement. It is discretionary whether local authorities choose to do this or not, but if they do, then it must apply to all new tenants.

ITA Independent Tenant's Advisor
Definition: An external agency, independent of the landlord, employed during a major project (such as an LSVT or Options Study) to work on behalf of the tenants. An ITA provides independent information and impartial advice, as well as support and assistance, enabling tenants to understand the processes involved in the project and to play an active role in any negotiations.